Refund Policy

 

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Returns

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only accept returns if the goods are damaged or incorrect. 

 

non-returnable items:

Gift cards

Downloadable software products

 

To complete your return:

1. Please email us first at contact@saltyaura.com with your order number and reason why, so we can expect your package

2. Please return to 

Salty Aura - Lynair Logistics 

113 Ledger Rd, Beverley SA 5009

Please include a note inside with your name and order number. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@saltyaura.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@saltyaura.com and send your item to:

Salty Aura - Lynair Logistics 

113 Ledger Rd, Beverley SA 5009

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 

113 Ledger Rd, Beverley SA 5009

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are returning goods from overseas, bear in mind the shipping cost for you may be $30-60. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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