International Customs

We are so happy to finally have international shipping available! We cant wait to see you exploring with your rug all over the world 

Please note that shipping internationally does mean that you may be required to pay customs and import taxes.  

USA Orders below the value of $800 USD will NOT incur any import tax or duties.  

EUROPE & UK Orders please note, that there are new VAT Rules introduced by the European Union in 2021 for shipments coming to Europe. Please expect to pay these when your goods arrive into your country. Increasing your total order value by over 25% in some cases. 

Canada Orders please check your current import and duty fees with parcels coming from Australia, as you may be required to pay taxes upon arrival  

All international customers are responsible for any potential customs rates within their own country.

All shipping services exclude time in customs if applicable and may be subject to delay due to causes outside of DHL EXPRESS control. 

* IMPORTANT NOTE: If local customs are applicable and customer decides not to pay the applicable local customs, after some days the order will be considered as "return to sender" and ship back by DHL to our warehouse in Adelaide (Australia).

Please note in this unlikely scenario, the applicable DHL shipping cost to send it back to Australia will be responsibility of the customer.