For overseas orders please expect postage delays

FAQ


What are the care instructions for the rugs?

Rugs can be machine washed on cold delicate mode.If you don't have this option, its best to hand wash them. Hang to dry. The rugs are woven, so you need to be careful when using it around sharp objects (pointy rings, car keys etc) so you don't pull any threads. Some people use them on the ground to brighten up their room, however please don't vacuum the rugs. 

When will my order be posted?

Your order will be dispatched from South Australia within 2-3 business days. Wine tables are handmade, so take 7-14 days to dispatch.

How long will it take to receive my order?

For Australian residents, it will take around 4-6 business days. NZ 12-14 days.

What are your business hours for contacting you?

Monday- Friday from 9am-5pm, excluding public holidays

What countries do you ship to?

Australia,  New Zealand, USA 

Canada, UK, Ireland, Netherlands, Germany, Singapore 

Where do you donate 10% of your profits?

We donate to the Take 3 for the sea organization, or any organization we want to support at the time who are helping to make this earth a little better. So far we have donated $10,235.44 

Who designs your blankets?

Jade and Jake design all the Salty Aura Blankets, exclusive to our brand only. 

Where are the blankets made?

They are made in Shanghai by a company who has passed their fair work trade audits and has their BSCI certificate.  

What are the rugs made from? What are you doing to be more environmentally conscious? 

Most designs are made with a cotton and polyester blend. In 2020 we are introducing 100% recycled cotton designs, and want to phase out the polyester blended rugs. All our rugs are shipped to Australia loosely in cardboard boxes, saving thousands of plastic bags. They are then posted to you in 100% biodegradable compostable bags. So far we have saved 6400 plastic bags, by avoiding plastic packaging. 

Can I change my order?

As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders. However, depending on the situation you can send us an email and we’ll see what we can do.

What is your email?

saltyaura18@gmail.com

What do I do if I receive a faulty/incorrect item?

Please email us ASAP with your order number and the product name, and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the default. Check out our refund policy for more.

How much will shipping cost?

The standard shipping rate is $7.95 for Australians and $12 for New Zealand

How can I track my order?

Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.


Entering discount/gift card code

If you have a discount code, you can enter it at the checkout and your order total will change.


What can I do if my promo code isn’t working?

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact us at info@saltyaura.com


Wheres my package?

We provide you with a tracking code so you are able to see where your product is while transiting. If it has been over 15 days contact us and we will help you out.


Can I enter my discount code on items already on sale?

Yes! Only if the sale item doesn't require a discount code also. 

What do you do with my information?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. All information is protected, and to find out more check out our Privacy policy