FAQ
FAQ
When will my order be posted?
Your order will be dispatched from South Australia within 2-3 business days.
What are the care instructions for the rugs?
Spot clean when possible. Hand wash in cold, soapy water and hang to dry. Avoid harsh detergents and fabric softness. Avoid machine washing, but If its necessary use a delicate cycle. The rug may shrink 10% once washed, but will expand again after use. They soften with each wash like other throw blankets. The rugs are woven, so be careful when using around sharp objects (pointy rings, car keys etc) so you don't pull any threads. Some people use them on the ground to brighten up their room, however please don't vacuum the rugs.
How long will it take to receive my order?
In Australia your order will be posted with Australia Post.
Australia Post Standard 4-7 business days.
Australia Post Express 2-4 business days
NZ 12-14 days.
Who designs your blankets?
Jade and Jake design all the Salty Aura Blankets, exclusive to our brand only. We occasionally do brand collaborations where we collaborate with other designers and artists. We have recently been collaborating with more talented painters and artists, whos names will be on the appropriate rugs.
Can I change my order?
As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders. However, depending on the situation you can send us an email and we’ll see what we can do.
How can I track my order?
Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.
Shipping questions
What countries do you ship too?
- Australia
- New Zealand
- USA
- Canada
- France
- Germany
- Netherlands
- UK
Please note our Camping mats are for Australia & NZ only, due to the size and shipping prices
Shipping cost
Australia: FREE standard over $100
$9 under $100
New Zealand: $12*
USA and Canada: $25-$55
Netherlands, France, Germany: €26-41 EURO
UK: £15-33 GBP
Duties and taxes already paid for you
International Customs and Fees
Already paid for you
Sustainability
Where are the blankets made?
They are made in China by a company who has passed their fair work trade audits and has their BSCI certificate. The BSCI audit is important when it comes to knowing crucial information about our manufacture. All workers are paid above the average wage in China, and there is no slave labor or child labor. They show ethical business behavior, Occupational Health and Safety, the Rights of Freedom of Association, and workers Involvement and Protection.
What are the rugs made from? What are you doing to be more environmentally conscious?
Every design is made with 100% recycled cotton. All our rugs are shipped to Australia loosely in cardboard boxes, saving thousands of plastic bags. They are then posted to you in 100% biodegradable compostable bags. We are also BCorp Certified and Carbon Neutral Certified.
Returns questions
What do I do if I receive a faulty/incorrect item?
Please email us ASAP with your order number and the product name, and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the default. Check out our refund policy for more.
Refund Policy
Please click the link to read our refund policy https://saltyaura.com/pages/refund-policy