FAQ


When will my order be posted?

Your order will be dispatched from South Australia within 2-3 business days 

How long will it take to receive my order?

For Australian residents, it will take around 4-6 business days. For the rest of the world 5-12 days. 

What are your business hours for contacting you?

Monday- Friday from 9am-5pm, excluding public holidays

What countries do you ship to?

We have worldwide shipping, however, some selected countries aren't included. You can check if you're included at the checkout. 

Where do you donate 10% of your profits?

We donate to the Take 3 for the sea organization, or any organization we want to support at the time who are helping to make this earth a little better. 

Can I change my order?

As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders. However, depending on the situation you can send us an email and we’ll see what we can do.

What is your email?

saltyaura18@gmail.com

What do I do if I receive a faulty/incorrect item?

Please email us ASAP with your order number and the product name, and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the default. Check out our refund policy for more.

How much will shipping cost?

The standard shipping rate is $7.95 for Australians and $27 for the rest of the world. 

How can I track my order?

Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.


Entering discount/gift card code

If you have a discount code, you can enter it at the checkout and your order total will change.


What can I do if my promo code isn’t working?

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact us at info@saltyaura.com


Wheres my package?

We provide you with a tracking code so you are able to see where your product is while transiting. If it has been over 15 days contact us and we will help you out.


Can I enter my discount code on items already on sale?

Yes! Only if the sale item doesn't require a discount code also. 

What do you do with my information?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. All information is protected, and to find out more check out our Privacy policy